1. Introduction
TeoPop Ltd. ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational language learning services and website (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you consent to the collection and use of your information as described in this policy.
2. Data Controller
TeoPop Ltd. is the data controller responsible for your personal data.
- Company Name: TeoPop Ltd.
- Company Registration Number: 16930329
- Contact Email: admin@teopop.uk
3. Information We Collect
3.1 Information You Provide
We may collect information that you voluntarily provide to us, including:
- Account Information: Name, email address, password, and profile information when you create an account
- Contact Information: Email address and any information you provide when contacting us
- Payment Information: Billing address and payment details when making purchases (processed securely through third-party payment processors)
- Learning Data: Progress, preferences, and performance data related to your use of educational content
3.2 Information Collected Automatically
When you access our Services, we may automatically collect:
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and other interaction data
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Personalise your learning experience and recommend content
- Communicate with you about updates, promotions, and support
- Analyse usage patterns to enhance our educational offerings
- Protect against fraud and ensure security of our Services
- Comply with legal obligations and enforce our terms
5. Legal Basis for Processing (UK GDPR)
We process your personal data based on the following legal grounds:
- Contract: Processing necessary for the performance of our contract with you
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services
- Consent: Where you have given explicit consent for specific processing activities
- Legal Obligation: Processing necessary to comply with legal requirements
6. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who assist in providing our Services (hosting, payment processing, analytics)
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share your information
We do not sell your personal information to third parties.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.
8. Your Rights
Under UK data protection law, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Request limitation of processing in certain circumstances
- Right to Data Portability: Request transfer of your data in a structured format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at admin@teopop.uk.
9. Cookies
We use cookies and similar tracking technologies to collect and track information about your use of our Services. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential Cookies: Required for the operation of our Services
- Analytics Cookies: Help us understand how visitors interact with our Services
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. International Transfers
Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
12. Children's Privacy
Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us:
- Email: admin@teopop.uk
- Company: TeoPop Ltd.
- Registration Number: 16930329
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.